1. Our Commitment to Privacy

Dentist Melbourne Clinic is committed to protecting the privacy and confidentiality of our patients’ personal information. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all relevant requirements under AHPRA and professional healthcare record standards.

2. Information We Collect

We may collect personal and sensitive information necessary to provide dental services, including:

• Name, date of birth, and contact details
• Medicare and private health insurance details
• Medical and dental history
• Treatment notes, x-rays, and clinical records
• Billing and payment information
• Emergency contact details

3. How We Collect Information

We collect information through:

• Patient registration forms
• Appointments (in person or telehealth where applicable)
• Online booking systems and email enquiries
• Referrals from other healthcare professionals

4. Purpose of Collection

Your information is collected to:

• Provide safe and effective dental treatment
• Maintain accurate clinical records in line with AHPRA requirements
• Communicate appointment reminders and follow-ups
• Process payments and insurance claims
• Comply with legal, regulatory, and professional obligations

5. Disclosure of Information

We may disclose your personal information only when necessary, including to:

• Other healthcare professionals involved in your care
• Pathology, imaging, or specialist service providers
• Medicare or private health insurers
• Regulatory bodies when required by law (including AHPRA where applicable)
• Trusted third-party service providers (IT support, secure cloud storage)

6. Storage and Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. This includes secure digital record systems, controlled staff access, and confidentiality obligations consistent with healthcare standards.

7. Access and Correction

You may request access to your personal information or request corrections if inaccurate. Requests can be made by contacting our Privacy Officer using the details below.

8. Complaints

If you believe your privacy has been breached, please contact us directly. If you are not satisfied, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992

9. Contact Us

Privacy Officer
Dentist Melbourne Clinic
Suite 302, 620 Bourke Street, Melbourne VIC 3000
Phone: (03) 9998 2636

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will be available at our clinic or on our website.